Privacy Policy

 

LAST UPDATE OF THIS PRIVACY POLICY - October 3, 2017

AS USED HEREIN, THE TERMS “YOU” AND “USER” SHALL MEAN ANY VISITOR TO THE WEBSITE OR BLOG, OR ANY CLIENT OF CONTESSA CONCIERGE & PERSONAL ASSISTANT SERVICES.

PLEASE READ THE PRIVACY POLICY CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE, BLOG AND/OR USING OUR SERVICES.

AS USED HEREIN, THE TERM “COMPANY” SHALL REFER TO CONTESSA CONCIERGE & PERSONAL ASSISTANT SERVICES.

This Privacy Policy is intended to help you better understand how we collect, use and store your personal information. By using any of Contessa Concierge & Personal Assistant Services sites or services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Contessa Concierge & Personal Assistant Services Terms of Use.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website. By continuing to use this Website or Services after these changes are posted, you agree to the revised policy.

You must read, agree with and accept all of the terms of this Privacy Policy, including our Terms of Use Agreement, Blog Disclaimer and Commenting Guidelines. 

By using or accessing the websites and blog provided by Contessa Concierge & Personal Assistant Services, you're agreeing to our Terms of Use agreement, our Privacy Policy and our Blog Disclaimer including our Commenting Guidelines. If you disagree, in whole or in part, with any of these terms, policies or disclaimers, your only remedy is to not use the Sites.

BEFORE ACCESSING AND USING OUR SITES AND BLOG, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to Contessa Concierge & Personal Assistant Services ("Company") and sets out our policy on the gathering and use of information on this site and our other sites (collectively "Sites"). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. 

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register or create an account to login or access or use our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites such as the Contact Us page for filling out a form to book a consultation or to request more information. This is voluntary or optional on the part of the user. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

If we alter our Privacy Policy, any changes will be posted on this page of our Site by clicking the Privacy Policy link at: https://www.contessaconcierge.com so that you are always informed of the information we collect about you, how we use it, and the circumstances under which we may disclose it.

PRIVACY OVERVIEW

  1. We don’t sell your personal information to anyone.
  2. We don’t ask for your personal information unless we need it to provide or improve the Services for you, such as completing and submitting a form on our Contact Us page, e.g., to request more information from us.
  3. We don’t share your personal information unless you’ve specifically allowed it or given permission to do so, or for the very limited purposes described below. 

COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

Contessa Concierge & Personal Assistant Services takes pride and the utmost care in protecting, respecting and maintaining the confidentiality, security, and privacy of site users and our clients. All personal information and credit card information obtained is gathered for the purpose of providing concierge services and/or personal assistant services, project management, errand services and specialty services and other services we offer, and for billing the client for services rendered. Under no circumstances, at any time, will the collected information be shared, released, disclosed, rented, bartered or sold to a third party, except for the purpose of completing the client's financial obligation to Contessa Concierge & Personal Assistant Services.

We collect information that you voluntarily provide to us through responses to forms or information submitted in online forms or other forms where you may make a request for more information, or to schedule a consultation, search functions, questionnaires, feedback, and the like. We may also ask you to provide additional information such as your e-mail address or phone number if you want us to contact you to obtain services, or to provide information, or for other communications purposes. In each instance, we only collect as much information as is necessary or appropriate given the type of interaction.

We do not send spam and we will not use your email for unsolicited mail or other unsolicited communications, promotions or advertisements.

All personal information obtained and entrusted to the Company, except as permitted or required by law, and in accordance with all municipal, provincial and federal legislation, will never be shared, released, disclosed, rented, bartered or sold to third parties, or without the consent of the user or client(s). Information collected will be used solely by the Company to proactively anticipate and/or provide high-quality services, solutions and products that best meet your [user and/or client] needs, to evaluate the quality of our services, solutions, and products, to process financial transactions for services rendered by the Company for its clients, and for communication purposes with you (user and/or client).

HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
We use a reporting platform to collect, monitor, and analyze statistical data as a tool to help us improve and optimize the performance and functionality of our Sites in order to enhance the user's experience of the Sites. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of services and to assist us in tailoring the Content of our Sites to your needs by collecting information about your preferences through tracking of patterns, page views on our Sites; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our services together with details of any offers we may have available from time to time.

PROMOTIONAL AND INFORMATIONAL OFFERS
We do not send spam and we will not use your email for unsolicited mail or other unsolicited communications, promotions or advertisements. With the permission of an online visitor, information submitted at the time of registration (as applicable) or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration or submission of information provided. The Company uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us at info@contessaconcierge.com.

DISCLOSURE OF INFORMATION
The Company will not disclose personal information that you provide on its Site(s) to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

COOKIES
The Company, in common with many website operators, may use standard technology called "cookies" on its Sites.

Cookies are small pieces of data or text files sent from a website and stored by the user's web browser (E.g., Safari or Chrome) on your device (computer, tablet or mobile phone), while the user is browsing a website. This website uses cookies so that we can provide the best user experience on our website. We don't sell the information collected by cookies.

If you continue without changing your browser settings, we will assume that you are fine with receiving cookies on the Contessa Concierge & Personal Assistant Services Sites. However, if you would prefer, then you can change your cookie settings at any time.

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. You can usually find these settings in the 'options' or 'preferences' menu of your browser. You can also use the 'Help' option in your browser for more details.

Please be aware that some areas of the Site may not function properly if you disable cookies.

MOBILE
For your convenience, Contessa Concierge & Personal Assistant Services offers you the ability to access our website, blog and some of our associated services through mobile applications and mobile-optimized websites. When you interact with us through your mobile device, we may collect information such as unique device identifiers, your screen resolution and other device settings, information about your location, and analytical information about how you use your mobile device. We may ask your permission before collecting certain information, such as precise geolocation information.

PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.

ACCESS BY CHILDREN UNDER THIRTEEN
Due to privacy legislation and concerns, this website is not directed to children under thirteen (13) years of age, and children under such age must not use the Sites or services offered on it to submit any individually identifiable information about themselves.

POLICY CHANGE
We may change our Privacy Policy from time to time, and will post the most current version on our Site. We will post the revised policy on this page with a new “Last Updated” date. All changes will become effective when posted, unless indicated otherwise.

ACCEPTANCE OF OUR PRIVACY POLICY
By accessing or using this Site or any other Company Site, platform or Blog, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions ["Terms of Use"] posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.

HOW TO CONTACT US
If you have any questions about our privacy policy, please contact us at info@contessaconcierge.com.